Can I order books not listed on the website?
Absolutely. Simply email us at order@ferdosi.com with the:
- Title and author
- Complete delivery address
- Mobile number
We’ll locate the book and confirm availability or delivery time.
How can I contact you if I have questions about my order?
You can reach us via:
- Live chat on our website — available during business hours
- Email: order@ferdosi.com
What payment methods do you accept?
We accept:
- Credit card (Visa/MasterCard/American Express) online
- Invoice payment for Swedish customers, companies, institutions, and libraries with valid VAT/org number
Can I get a VAT invoice?
Yes, invoices with valid VAT/org numbers are issued automatically. Libraries without VAT can still order by email; we’ll invoice you manually.
Do you ship internationally?
Yes! We ship worldwide. Please note that:
- International orders may include customs duties or VAT
- Delivery times vary from 5–21 days, depending on destination
Do you offer order tracking?
Yes. Once your items are dispatched, we’ll email your tracking number, so you can follow your delivery step by step.
What is your shipping policy?
- Pricing is based on weight and destination
- Your Final Invoice at checkout shows product total price + postage
- If your order qualifies, multiple shipping batches may apply
Can I return or cancel an order?
Yes, within a reasonable timeframe and based on our Terms & Conditions. Email Customer@ferdosi.com with your request.
Why register an account?
By registering, you can:
- Track your orders easily
- Save your delivery info
- Rate, comment, and review items; your contributions are moderated before publication
Registration also allows for faster repeat purchases.
How do I use Live Chat?
Click the chat icon on any page during business hours to connect immediately with our support team.
Any tips for faster support?
Please provide your:
- Order number,
- Full name, and
- A detailed question
This helps us assist you more efficiently and accurately.
Still have questions?
💬 Ask our Live Chat
📧 Send an email to info@ferdosi.com